App privacy notice

Who handles your information

RIMAYS TRADING operates the platform. Your residential community's management decides why community records are collected, who may access them and the applicable retention policy. Contact your management office about community records. For platform privacy questions, contact admin@rimays.com.

Information you provide

Depending on the services your community enables, records may include your name, email, contact details, community memberships, unit and occupancy information, vehicles, visitors and access windows, facility bookings, complaints, messages and documents. ANPR registration may include a car photo and vehicle registration grant (VOC) for review by authorized community administrators. Billing records may include invoices, bank transaction references, uploaded payment proofs and receipts. Upload only information needed for the request; photographs and documents may contain additional details or metadata.

Why records are used and shared

Records support membership verification, residential administration, visitor security, billing verification, bookings, maintenance, announcements and accountability. Access depends on community, role and property permissions. Relevant information may be available to authorized management, finance officers, guards or service providers according to their duties. Platform support access to private community records requires specific authorization and an audit record.

Device permissions and local storage

Camera and photo or file access support QR scanning, photographs and document uploads you choose. You may decline these permissions and use other available workflows. Optional biometric login uses your device's authentication service; the app does not receive your fingerprint or face template. Login credentials use device secure storage. Limited local records support eligible offline operations; offline operation does not grant new gate-opening authority. Web sessions use essential authentication and security cookies.

For guard patrol check-ins, the app uses a checkpoint QR code or NFC tag, a camera photo, and a precise foreground location fix. It records the checkpoint, guard, timestamp, coordinates and GPS accuracy for review by authorized security managers. The app requests location while the guard completes a check-in.

Advertising and Google AdMob

When advertising is enabled, eligible residents may see banner ads on Home and the noticeboard. Ads are excluded from login, bills, payment proofs, receipts, visitor approvals and guard or gate controls. We do not send community identifiers, unit numbers, visitor details, vehicle plates, payment records or uploaded documents to AdMob as advertising targeting data.

We request non-personalized ads. This does not mean that the ad service processes no information. Google's Mobile Ads SDK may process device or app identifiers, IP-derived approximate location, ad interactions, performance and diagnostic data to deliver ads, measure activity and prevent fraud. Google and its advertising providers may process this information outside Malaysia. See how Google uses information from partner apps and Google's SDK data disclosure.

Where required, Google's consent form lets you accept, refuse or manage choices before ads are requested. Use Account & privacy → Advertising privacy choices when that option is required and displayed. Changing choices removes the current banner before another request. Community services remain available when ads cannot be requested. Your device settings also provide advertising and permission controls.

Retention, access and correction

Delete your platform account in the app under Account & privacy → Delete my account, or use the account deletion page. You must sign in again and explicitly confirm deletion. The process removes your profile and login, revokes sessions and active invitations, and disables your memberships across communities. Sole administrators must transfer responsibility when other members remain.

Your community sets retention periods for visitor, membership, financial and other records. Some accounting, audit, dispute or security records may need to be retained after an account closes. Ask management for its applicable policy and for access, correction or deletion requests. Contact RIMAYS for platform account or advertising privacy questions. Identity and authority may need to be checked before a request is fulfilled.

Changes and support

Contact app support for technical help or platform privacy enquiries.

The notice will be updated as enabled services or data practices change. Community-specific notices and payment-provider notices may also apply. The RIMAYS corporate privacy policy provides additional business contact information.